In this episode of Terms of Service, host Mary Camacho speaks with Molly Willson and Eriol Fox from Superbloom, a nonprofit design and technology studio working at the intersection of open-source software, privacy, and human rights. Together, they unpack the Privacy Experience Heuristics—a framework designed to help teams build more intuitive, trust-centered experiences around privacy.
They explore why legal compliance isn’t enough, how tools like password managers and secure messaging apps can feel intimidating or unsafe, and why it’s crucial to center marginalized users in privacy and security design. From “personas non grata” to designing for digital dignity, this conversation explores how we can bridge the gap between secure systems and the real people who need them most.
Molly Willson – Molly has been at Superbloom since 2018, where she leads design and research projects around a variety of open-source and public interest technology. She has worked with teams on projects around privacy, security, transparency, open data, and internet governance, and has also done research projects together with funders and communities working in these areas. She also leads Superbloom's coaching program, helping pair experts with teams for high-impact design, community, and fundraising mentoring. Her background is in both design and education, making her particularly passionate about making design useful to everyone looking to create rights-friendly alternatives to big tech platforms. Before she joined Superbloom, she taught design at the Stanford d.school and the Hasso-Plattner-Institut at the University of Potsdam. She is originally from the US but has lived in Berlin, Germany since 2015, where she lives with her husband and her two daughters.
Eriol Fox – Eriol has been working as a designer for 15+ years working in for-profits and then NGO's and open-source software organisations, working on complex problems like sustainable food systems, peace-building and crisis response technology. Eriol now works at Superbloom design, research, open-source and technology projects. They are also part of the core teams at Open Source Design (http://opensourcedesign.net/) and Human Rights Centred Design working group (https://hrcd.pubpub.org/) and Sustain UX & Design working group (https://sustainoss.org/working-groups/design-and-ux/) and help hosts podcast about open source and design (https://sosdesign.sustainoss.org/) Eriol is a non-binary, queer person who uses they/them pronouns.
How does privacy feel when you use your favorite app? Is it smooth? Supportive? Empowering? Molly and Eriol challenge us to design not just for policy, but for people. Listen to this episode and explore how design can help us reclaim digital agency.
🎧 Listen now: Episode Link
Host: Mary Camacho
Guests: Molly Willson & Eriol Fox
Produced by Terms of Service Podcast
Sound Design: Arthur Vincent and Sonor Lab
Co-Producers: Nicole Klau Ibarra & Mary Camacho