In this episode of Terms of Service, host Mary Camacho sits down with Mei Lin Fung, co-founder of the People-Centered Internet and a pioneer in customer relationship management (CRM). Mei Lin shares her personal journey from Singapore to MIT, her role in shaping the CRM industry, and her commitment to ensuring that technology remains a tool for human flourishing. Together, they discuss the current “Great Disruption” brought on by digital transformation, the importance of community-driven technology, and why feedback and inclusion are key to resilient societies.
Mei Lin Fung – Co-founder with Vint Cerf, of People-Centered Internet in 2015 is a leading voice in Digital Public Infrastructure for opportunity and community resilience. An early pioneer of Customer Relationship Management and ERP systems, while at Oracle she worked with Marc Benioff, now CEO of Salesforce as well as Tom Siebel who sold Siebel Systems - the first CRM company, to Oracle. She served as socio-technical lead for the U.S. Federal Health Futures and was honored to be business partner with Internet pioneer Douglas Engelbart. Mei Lin organized the 2024 UN Science Summit Digital Governance Series which included the UN AI Report and a rare plenary by Turing Award winner, Dr Alan Kay; The 50th anniversary of the Internet was the occasion for the celebration in Palo Alto California - with IEEE, in London - with the Royal Society, in Brussels - with the I50Y, the youth celebration, where Mei Lin served as catalyst, initiator and speaker. Today Mei Lin is the Chair of the Technical Committee on Sustainability for the IEEE, Society on the Social Implications of Technology and serves as the liaison to the IEEE Industry Engagement Committee for IEEE-USA.
Curious about how to navigate the Great Disruption and build people-centered digital futures? Listen to Mei Lin Fung’s inspiring insights and learn how inclusion, feedback, and collaboration can reshape our digital society.
🎧 Listen now: Episode Link
Host: Mary Camacho
Guest: Mei Lin Fung
Produced by Terms of Service Podcast
Sound Design: Arthur Vincent and Sonor Lab
Co-Producers: Nicole Klau Ibarra & Mary Camacho